The global pandemic created a new normal for people across the globe. Businesses and individual clients who adopted the change quickly, they were able to experience stability in their lives and business operations. Before the COVID, there were a number of digital solutions but businesses were not opting for them. The pandemic showed them the importance of advanced digital software and they were able to deal with their business challenges. For instance, identity theft and money laundering. During the pandemic, fraudsters also started fake selling the COVID certificates. This was puzzling for the global watchdogs. They introduced a COVID certificate verification system to deal with the issue.
The Significance of COVID Certificate Verification
The COVID certificate verification system was important to control the spread of coronavirus. In this regard, it was important that passengers were virus-free. The verification results were critically important for participating in large-scale events and public areas. The certification system facilitated hospitality businesses to show compliance with digital vaccine certificate verification guidelines.
COVID Certificate Verification Service and New Safety Protocols for Verifying Vaccine Certificate
The use of hotel facilities and regular check-ins was a big concern for the hospitality experts. The availability of a digital COVID certificate verification system allowed businesses to verify the customers’ identities and their PCR tests in the comfort of their homes. It was a huge relief for both entities from the hectic and time-consuming manual procedures. This step gave a two-fold advantage to the hospitality industry. One is that they were able to show compliance with the global COVID guidelines. The second was that they were able to ensure a positive experience for their clients.
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Remote Client Onboarding Process
These days, hotels have digital platforms where customers can book their rooms and easily do their check-ins. Now the distance does not matter and consumers can stay in touch with their hotel facility 24/7. The sharing of personal details and preferences gives hotel staff members sufficient time to prepare for the arrival of the guests. When tourists arrive at the hotel facility, the staff members can further verify the information from the clients. But the major work was already complete before the arrival of the customer.
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Safe Self-Check-ins through Encrypted Digital Channels
Check-ins in the hotel means that the client has to provide a lot of personal details for the procedure to work. For instance, their debit card number, full name, and date of birth. It is the responsibility of the hotel staff members to keep the clients’ data safe. Otherwise, it can negatively impact the financial property of the client as well as the market reputation of the hotel facility. To design a pleasant customer experience there was end-to-end encryption on the self-check-ins service. This was a critical step in safeguarding the brand image in the market. The above improvements were easily integrable into the hotel management system.
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Contact-free Kiosks Stations
The implementation of contactless kiosks introduced automation and safety in the client onboarding process for the clients. This was a critical step to ensure compliance with social distancing requirements. It helped in onboarding only genuine clients and deter fraudsters from the beginning. A big feature of touchless kiosks was that they could read debit cards accurately.
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Robust Identity Verification System
There is a huge convenience in online hotel booking systems but convenience does not mean safety and security. For this purpose, the hotels’ top management spent a lot of company resources on a robust tourist onboarding process. The integration of artificial intelligence with the system facilitated the hotel industry in discouraging the fraud attempts of deceptive customers. It means that they were trying to get in the hotel with a fake COVID-19 certificate. When it comes to contact-free kiosks, they had a face verification procedure that scanned the faces of every client for identity verification purposes.
Digital COVID Certificate Verification System: Guaranteeing a Positive Client Experience
- The manual COVID certificate verification system worked on MRZ code or QR code systems that were time-consuming and left customers frustrated. Especially, the use of a digital COVID certification system gave ease to the clients because the OCR technology quickly extracted the relevant information from the documents. The advanced technology easily rejected the expired COVID tests and saved time for the genuine clients
- ID document verification systems and tourist identity authentication discouraged fraudsters even if they used sophisticated ways to violate the integrity of the security system
Final Remarks
However, In a nutshell, the hospitality industry had to follow COVID regulations during their customer onboarding process. As per the requirements, businesses had to verify a PCR test which must not be older than 3 days to ensure safety and stop the spread of the virus. Moreover, these days, technology has enabled businesses to verify their clients’ COVID certificates remotely.
So, the introduction of the digital COVID certificate verification system enabled travel industries, hotel industry professionals, and law enforcement agencies to authenticate COVID-19 certificates along with identity authentication. These steps were necessary to ensure a frictionless experience for passengers from around the globe.
